High quality service, for many customers we are an “A-Supplier”…

With experienced technicians, an application and experience driven laboratory that has been at work for 10 years continually and highly qualified customer support, we are an “A-supplier” for many customers – and we will continue to be one in the future!

How can you recognize an „A-supplier“? Our most recent delivery rating from a company that purchased our instruments for particle size, BET-surface area and pore size distribution analysis (gas adsorption) can be found in the following table:

With an overall result of 97%, this company rated us an „A-supplier“ and we will thus be a preferred partner for service contracts. We take pride in these ratings and are happy, when our customers and laboratory clients appreciate our efforts. And even though the demands are high, we strive to stay „normal“: Our phones are not automated systems guiding you through a wait queue, our homepage will greet you without the all-present „Live-Chat“ and you will be guided by a service or laboratory technician throughout your entire business with us. We will keep it this way and will offer the same optimal services for our analytical methods and instruments in the future, which includes contracts regarding the traditional CILAS-Lasergranulometers and QUANTACHROME-analytical instruments.

Naturally, we also take ratings seriously, in which we do not achieve full points. The example above states a minor deficit in punctuality stipulations, where we strive to improve ourselves. Due to our rapid and positive development in recent years, it will be a challenge to meet the demands for carrying out all instruments deliveries, service contracts, instrument maintenance and laboratory contract analysis on time.

The prerequisite for our high quality is our experience and our qualifications – our service technicians currently have an average of 11 years of experience in the field with CILAS- and QUANTACHROME-instruments. Feel free to contact us via +49 (0) 8134 932 40 or under info@3P-instruments.com, we will gladly help you, fast and professional – we have delivered you (our customers) instruments, installed them, trained you, calibrated, maintained or at times repaired them. We will be happy to become or stay your A-supplier – towards a successful cooperation!